WMS Support

Gurugram, Haryana, India

Job Type

Full Time

 

About Incubit, and the difference we make

Requirements

Use customer service, communication and problem solving skills to solve inquiries from JDA WMS Red Prairie customers across the world.

·         Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.

·         Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration. Ability to quickly set-up customer environment to replicate and  analyze issues.

·         Communicate technical product and solution expertise to internal and external customers.

·         Provide updates and case statuses to customers and management.

·         Act as product technical liaison between support and development teams.


Required Skills

  • Should have Experience in JDA WMS versions 9.1 and 2017, so the more knowledgeable candidates are about the newer versions.

  • Trace files

  • Steps to recreate

  • Screen shots of error messages

  • Should be ready to work in night shift

Values we would love you to have

  • You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.

  • You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.

  • You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.

  • You aren’t afraid to challenge the status quo and know that there’s no such thing as failure if you learn from it.

  • You seek out feedback and never settle in your quest to grow and develop. By being here, you make our company stronger.

  • You deeply understand and respect our users and put them at the center of everything you do.

 

At Incubit, we deeply believe that your career is about what you want to be and who you want to be. It’s about bringing your skills, your passion and your best true self to your work. We invite you to go for it, take the leap of faith, and apply for this job if it sparks your curiosity. Join Incubit and make an Impact!

Here at Incubit, we believe in doing work that makes an impact on the World. We are an enterprise solutions company, providing integrated technology consulting, services, products and outsourcing to our clients across the globe. With an incredibly talented and diverse team who love working with us, we combine our unparalleled problem-solving abilities with extensive experience across core business functions to create unmatched value at all business levels.

We collaborate with clients to help them become high-performance businesses by elevating experiences across their business spectrum. Our passion resonates in the work that we do, so if you are all in. So are we.